Business Account Frequently Asked Questions

Whether you just opened an account with us or if you’re a long-time customer, sometimes there are questions about how to streamline your banking with us. We’ve assembled the most frequently asked questions on this page and provided you with answers and processes where needed. As always, if you need extra assistance, feel free to call your local branch or 888-347-4355.

 How do I enroll in online banking?

 How do I access my accounts online?

 How do I Enroll in eStatements?

 How do I stop paper statements on recently added accounts?

 I Need a debit card for an account. How do I get one?

 Where is my debit card?

 Where are my checks?

 I don’t recognize a transaction, what do I do?

 What ATM’s can I use that are fee free?

 How do I protect my accounts?

 Do you offer a variety of ways to send or receive funds?

 How do I link my accounting software?

 Some accounts are missing from my online banking:

 Does North Valley Bank offer loans?

 My identity has been stolen. What do I do?

 How do I link my accounts to avoid an overdraft fee?

Don’t see an answer to your specific question? Let us know! If you have feedback, we’d love to hear from you. Email your comment or suggestion to treasurysupport@nvboh.bank.